# Get Help and Review Frequently Asked Questions

> Find common answers and use the official support channel.

- Canonical page: [https://www.summonworlds.com/guidebook/help-support/](https://www.summonworlds.com/guidebook/help-support/)
- Publisher: Summon Worlds by OpenForge LLC
- Last updated: 2026-07-22

## Contact Support

1. Open **Menu**.
2. Tap **Contact Support**.
3. Describe the action you were attempting and what happened.
4. Include the affected World or Summon, app version, and User ID when Support requests it.

Copy the current version and User ID from the app-information area in Menu. Never send a password, authentication code, recovery code, or full payment-card number.

## Frequently asked questions

### Where can I see current Mana costs?

Creation and confirmation screens show the current total. Chat and Voice selectors show their live amounts. See **Review Mana Costs**.

### Do I need PRO to use Summon Worlds?

No. Free access is available. Open **Menu → Store → Purchase Pro** to compare current limits and optional benefits.

### How do I restore a purchase?

Open **Menu**, scroll to **Advanced**, and tap **Restore Purchases**. Confirm the device uses the store account that made the purchase.

### How do I organize Summons?

Use Collections in the Library. See **Organize Summons with Collections** under Summon Creation.

### How do I get context-aware Character chats?

Place a Character in a World Location and start a Bound Chat. Smart Context can then use relevant connected details.

For connection, generation, chat, or account recovery, see **Troubleshoot the App and Your Account**.