# Troubleshoot Purchases

> Recover a missing subscription or Mana purchase without submitting duplicate charges.

- Canonical page: [https://www.summonworlds.com/guidebook/troubleshoot-purchases/](https://www.summonworlds.com/guidebook/troubleshoot-purchases/)
- Publisher: Summon Worlds by OpenForge LLC
- Last updated: 2026-07-22

If a completed subscription or Mana purchase is missing, do not submit the purchase repeatedly.

1. Confirm the device is online.
2. Confirm the active App Store or Google Play account is the one used for the purchase.
3. Open **Menu**, scroll to **Advanced**, and tap **Restore Purchases**.
4. Wait for the result, then reopen the Store and check the PRO status or Mana balance.
5. If it is still missing, open **Menu → Contact Support**.

Include the platform, approximate transaction time, affected account, and store transaction reference when available. Never send a password, authentication code, or full payment-card number.