If a completed subscription or Mana purchase is missing, do not submit the purchase repeatedly.
- Confirm the device is online.
- Confirm the active App Store or Google Play account is the one used for the purchase.
- Open Menu, scroll to Advanced, and tap Restore Purchases.
- Wait for the result, then reopen the Store and check the PRO status or Mana balance.
- If it is still missing, open Menu → Contact Support.
Include the platform, approximate transaction time, affected account, and store transaction reference when available. Never send a password, authentication code, or full payment-card number.